Never Answer the
Same DM Twice.
The Auto Responder Agent handles the questions creators always ask, in your brand voice, instantly, 24/7 inside the hours you set. Tune the FAQs once and the inbox stops eating your week while your sequences keep running.
@ava.lumenAnswering from your FAQActiveHey! What's the commission on the serum?
Great question. It's 20% on every sale you drive, paid out monthly. Want me to send a free sample to get you started?
Yes please. When would I get paid?
Payouts land on the 15th for the prior month. I'll queue your sample now so you're all set.
The same six questions,
eight phrasings each.
Once outreach is humming, replies pile up faster than you can clear them. The Auto Responder takes the repetitive load so faster replies convert more creators without a bigger team.
Same questions, every day
Commission, samples, payout timing, other platforms. Thirty seconds each, times fifty creators a day, is half a working day gone. The agent handles it in under a second.
Slow replies kill momentum
Creators answered in minutes convert. Creators who wait two days move on. The agent replies instantly, so your inbox cadence stops being the bottleneck on your funnel.
Inconsistent answers drift your brand
Two teammates answer the same question differently and creators get confused. The agent enforces one accurate answer per topic, in one consistent brand voice.
Volume scales, headcount doesn't
There is no per-reply cost and no rate limit on auto-replies. A brand sending 1,000 DMs a week and one sending 50,000 use the same agent.
Set it up once,
then let it run.
Four moving parts. A tuned FAQ knowledge base gets you live in minutes, smart matching handles every phrasing, coverage rules keep it inside your hours, and escalation keeps you in the loop on anything personal. Scroll to see each step.
Build the FAQ knowledge base.
Load proven templates for the questions every TikTok Shop creator asks (commission, samples, content rules, payment timing), then add your own. Each entry is a question plus the exact answer the agent will give.
Build the FAQ knowledge base.
Load proven templates for the questions every TikTok Shop creator asks (commission, samples, content rules, payment timing), then add your own. Each entry is a question plus the exact answer the agent will give.
Add the product to your showcase, then request it on the product page. We review within a few business days.
412 matches this month20% on every sale you drive, paid monthly on the 15th.
388 matches this monthYes, cross-post anywhere. TikTok Shop tracks the sales you drive from your videos.
146 matches this monthPayouts land on the 15th for the prior month once you pass the payout threshold.
203 matches this monthOne message, every question answered.
Creators stack two or three questions into one reply. The agent matches each part to the right FAQ, then fires a separate answer for each one in your voice in under a second. No sequence to pause, it just answers the moment a message hits a matching FAQ.
wait how much % do i actually make per order?? and do i get the product for free
Set the hours it runs.
Pick a timezone and active hours (say 12:00 PM to 9:00 PM), flip the agent on, and it only replies inside that window. The analytics tab tracks every reply it handled so you always know what it took off your plate.
The agent only replies inside the hours you set, in your timezone, and logs every answer so you can see exactly what it handled.
Anything personal comes to you.
When the agent is not confident, it holds the message instead of guessing and escalates it to your inbox. Reply once, save a new FAQ, and it answers the same question itself next time.
@lia.glowcoAsked about an exclusive retainer dealFor you"Could we do a monthly retainer instead of per-post? I usually work exclusive."
Turn it on, tune a few
FAQs, let it run.
Setup runs under five minutes. The more you tune the answers in the first month, the cleaner the agent reads to creators.
Turn on Auto Responder.
Enable the agent inside Hubfluence and load the prebuilt FAQ templates for the common TikTok Shop creator questions.
Tune it to your brand.
Edit the templates in your voice and add 5 to 10 custom FAQs for your specific commission, samples, and content rules.
Launch alongside a sequence.
Pair it with an outreach sequence so the agent has real replies to handle. Check the inbox once a day and add a FAQ whenever a new question shows up.
Auto Responder
questions, answered.
Replies sound like a human wrote them because you tune the answers in your brand voice up front. Creators get faster, more consistent responses than they would from a manual inbox, and the agent escalates anything personal or complex to you.
The most common creator questions on TikTok Shop programs: commission rate, sample eligibility, content guidelines, payment timing, retainer deals, whether they can post on other platforms, and what content to create. You can add unlimited custom FAQs on top.
Yes. The agent handles replies on both channels with the same FAQ knowledge base, so you get consistent answers regardless of where the creator first reached out.
It holds the message instead of guessing and escalates it to your inbox. You handle the conversation personally, then optionally save a new FAQ so the agent can answer the same question automatically next time.
There is no per-reply cost and no rate limit on auto-replies, so a brand sending 1,000 DMs a week and one sending 50,000 use the same agent. The bigger your outreach program gets, the more time the agent gives back.
Yes. Control which questions get auto-replied versus escalated, set timezone and time-of-day rules, tune the response delay, and pick which sequences the agent monitors.
Give your inbox
back to yourself.
Book a walkthrough and we'll show the FAQ templates we use for the most common creator questions and how the agent matches them live, in your brand voice. No deck.
"do i get the product free?"