Reimbursements
TikTok Owes You.
Inventory lost, damaged, or short-received inside TikTok's warehouses is not reimbursed automatically, and every claim dies 60 days after the event. Hubfluence finds those claims and files them for you.
Every claim expires 60 days after the event. The countdown is the whole game.
The money is already yours.
Nobody is sending it back.
Warehouse errors are a normal cost of running FBT. What is not normal is leaving them unclaimed because nobody had time to reconcile a settlement report against a 60 day deadline.
Five claim types, detected
Warehouse loss, warehouse damage, missing inbound units, mismanaged returns, and failed fulfillment, all found in your own Partner API data.
The 60 day clock, visible
TikTok refuses a claim more than 60 days after the event. Every claim shows the time left, so nothing expires quietly.
Automated or manual filing
Claims TikTok accepts from data alone are filed automatically. Claims needing a BOL, invoice, or proof of delivery are queued for manual submission, and Hubfluence tells you exactly which file is missing.
Evidence on every claim
Each claim carries the underlying records that triggered it, so you can check the reasoning before it goes to TikTok.
Detect, beat the clock,
and file.
Reimbursements runs on the TikTok Shop data already connected to Hubfluence. Nothing to upload. Scroll to walk it.
Find what was never paid back.
Hubfluence reads your TikTok Shop Partner API data and looks for five specific failures: inventory lost or damaged in the warehouse, an inbound shipment short-received, a return never credited back, and an FBT order cancelled or refunded after shipment for a logistics reason. Each one becomes a claim with the raw evidence attached.
Find what was never paid back.
Hubfluence reads your TikTok Shop Partner API data and looks for five specific failures: inventory lost or damaged in the warehouse, an inbound shipment short-received, a return never credited back, and an FBT order cancelled or refunded after shipment for a logistics reason. Each one becomes a claim with the raw evidence attached.
Detection runs on your own TikTok Shop Partner API data, not a spreadsheet you have to maintain.
Sixty days, counted from the event.
TikTok will not consider a claim more than 60 days after the event that caused it, and that clock starts whether or not anyone noticed. Every claim shows how long is left. If a claim needs a document from you, it says which one and how long you have to supply it before the window closes.
Day 48 of TikTok's 60 day filing window, counted from the event.
Each claim carries the raw evidence behind it, so you can see exactly why it was raised.
Automated where it can be, manual where it must be.
Claims TikTok will settle from the transaction record are filed automatically, with no action from you. Claims that need a document only you hold, a commercial invoice, a bill of lading, or proof of delivery, are prepared and queued for manual submission with the missing file named. From there every claim moves through a visible chain: filed, awaiting review, then approved or denied, then reimbursed. TikTok makes the final call on all of them.
TikTok approves or denies every claim. You see where each one sits, including the denials.
Turn it on and let it
work the backlog.
Reimbursements is in beta and available on every Hubfluence plan. It is not a plan upgrade, so the only thing to decide is whether to let it file for you.
Connect your shop.
Reimbursements reads the TikTok Shop data you already connected to Hubfluence, so detection starts without an import.
Review the first batch.
Open the claims it found, check the evidence behind a few, and supply any documents a claim is waiting on.
Leave auto-filing on.
Claims that file on data alone go in without you watching the calendar. Anything needing a document waits in manual submission until you upload it. Track every claim through to approved or denied.
Reimbursement
questions, answered.
Reimbursements finds money TikTok owes you from fulfillment errors and files the claims. It reads your TikTok Shop Partner API data, detects five claim types, attaches the evidence behind each one, and submits them inside TikTok's filing window.
Five. Warehouse loss, where inventory leaves the count with no sale behind it. Warehouse damage, where units are written off inside the fulfillment network. Missing inbound, where you shipped in more units than the warehouse received. Mismanaged returns, where a return was never credited back to you. And failed fulfillment, where an FBT order was cancelled or refunded after shipment for a logistics reason without compensation.
TikTok's filing window is 60 days from the event that caused the claim. After that the claim expires and cannot be recovered, which is why most unclaimed money is simply money nobody found in time. Hubfluence shows the remaining days on every open claim.
Yes. Auto-filing is on by default, so a detected claim is submitted without waiting on you. You can turn it off and review each one first if you prefer.
Some claim types TikTok will settle from the transaction record alone, and Hubfluence files those automatically. Others require supporting documents, typically a commercial invoice, a bill of lading, or proof of delivery, which only you hold. Those claims are prepared and queued under manual submission with the exact missing file named, so you upload it once and the claim goes out.
Nothing. Reimbursements is free while it is in beta. We do not take a percentage of what we recover, and nothing is deducted from the money TikTok pays back to you, so you keep the full approved amount. We may charge for it in the future, in which case it would be invoiced and the only fee on top would be the standard credit card processing fee on that invoice. We will tell you before that starts, and anything recovered during the free beta stays free.
Reimbursements is available on every Hubfluence plan, including the entry plan. It is not gated behind an upgrade.
Yes. The detection, filing, and tracking are live and working on real shops, and we are still expanding the detection rules and hardening the filing path. We are upfront about the beta label rather than quietly shipping it as finished.
No, and be skeptical of anyone who does. TikTok reviews every claim and approves or denies it on its own evidence rules. What Hubfluence controls is that eligible claims are found, documented, and filed before the 60 day window closes, which is the part that is usually missed.
Reimbursements is the self-serve feature inside the app: it detects and files claims on your own shop automatically. The recovery service is a hands-on engagement where our team audits your account and works the claims with you, and it carries its own commercial terms.
Know how much TikTok
owes you right now?
Book a walkthrough and we will run detection against your shop, show the claims sitting inside their filing window, and what it would take to recover them. No deck.
Illustrative mix. TikTok approves or denies every claim on its own rules.
Reimbursements is free while it is in beta. We do not take a percentage of what we recover, and nothing is deducted from the money TikTok pays back to you. If we charge for it later it will be invoiced, with only the standard credit card processing fee on that invoice, and we will tell you first.